Client Cancellation Policies: Difference between revisions
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== BMT's Cancellation Policy == | |||
Like most other tutoring agencies, BMT currently has a '''24hrs''' cancellation policy. Technically it means that if a client cancels a session less than 24hrs in advance(20hrs, 16hrs, etc.), the session can be billed in full. | |||
Although BMT has this policy, you do not necessarily need to reinforce it. | |||
Our system currently sends out email reminders '''the day (24hrs) before sessions''' (we might change this to be 48hrs prior in the near future), and usually at this point, clients miraculously remember that they have a scheduled session and will email the tutor and/or the BMT office. | |||
== Enforcing the Cancellation Policy == | |||
As a tutor, it is up to you whether you enforce the cancellation policy. We suggest that you don’t be too strict about it. If clients cancel as they receive the email notification or the night before, we suggest that you be flexible, but if anyone cancels on the day of, they should understand that it disrupts tutors’ schedules. | |||
That being said, you’re free to make some allowances for people for some situations such as: | |||
* When client finds out the student is sick on the day of | |||
* something urgent comes up | |||
== Difficult Client == | |||
While most clients never cancel their sessions, or may have 1 or 2 things come up every semester, every now and then we have clients who cancel their sessions frequently. | |||
They are the clients you should start reinforcing the cancellation policy. Otherwise you’re going to be very frustrated. | |||
If you find that a certain client cancels their sessions frequently, please let the BMT office know- we may reach out to them to restate our policy. | |||
If you have any questions or suggestions about this policy, please get in touch with the BMT office. | |||
Revision as of 05:37, 3 September 2021
BMT's Cancellation Policy
Like most other tutoring agencies, BMT currently has a 24hrs cancellation policy. Technically it means that if a client cancels a session less than 24hrs in advance(20hrs, 16hrs, etc.), the session can be billed in full.
Although BMT has this policy, you do not necessarily need to reinforce it.
Our system currently sends out email reminders the day (24hrs) before sessions (we might change this to be 48hrs prior in the near future), and usually at this point, clients miraculously remember that they have a scheduled session and will email the tutor and/or the BMT office.
Enforcing the Cancellation Policy
As a tutor, it is up to you whether you enforce the cancellation policy. We suggest that you don’t be too strict about it. If clients cancel as they receive the email notification or the night before, we suggest that you be flexible, but if anyone cancels on the day of, they should understand that it disrupts tutors’ schedules.
That being said, you’re free to make some allowances for people for some situations such as:
- When client finds out the student is sick on the day of
- something urgent comes up
Difficult Client
While most clients never cancel their sessions, or may have 1 or 2 things come up every semester, every now and then we have clients who cancel their sessions frequently.
They are the clients you should start reinforcing the cancellation policy. Otherwise you’re going to be very frustrated.
If you find that a certain client cancels their sessions frequently, please let the BMT office know- we may reach out to them to restate our policy.
If you have any questions or suggestions about this policy, please get in touch with the BMT office.
