Handling Poaching Requests

At Brooklyn Math Tutors (BMT), we value the integrity of our client relationships and the trust placed in us by both our tutors and clients.

Our Tutoring Service Agreement includes strict rules to protect these relationships, particularly around "poaching"—when a client or tutor attempts to bypass BMT to work together directly.

This page provides suggestions for tutors on how to respond to poaching requests from clients professionally and in line with your contract.

What is Poaching?

Poaching occurs when a client asks you to tutor them or their referrals (e.g., friends, siblings, or other family members) outside of BMT’s framework, or when you accept such an offer without BMT’s written consent. This includes direct payments or side arrangements, even if the client initiates the idea. Our contract defines clients broadly (the entire family unit) and prohibits this during your time with BMT and for 12 months after.

Why It Matters

BMT invests time and resources in building client relationships, matching tutors with families, and ensuring a sustainable business model.

Poaching undermines this, which is why the contract includes penalties and restrictions to protect everyone involved.

Current Clients

Scenario 1: A Client Suggests Working Directly

Client Says: "Hey, I love working with you—why don’t we just work together directly? It’d be cheaper without BMT in the middle."

Suggested Tutor Response: "Thanks so much for the compliment—I’m really flattered you enjoy working with me! Unfortunately, my contract with Brooklyn Math Tutors doesn’t allow me to work directly with any BMT clients outside of their system. It’s a rule in place to protect the company’s relationships, and I’m committed to honoring that. I’d be happy to keep working with you through BMT, though!"

Why This Works:

• Shows appreciation, keeping the relationship positive.
• Clearly states the contract prevents direct work.
• Redirects the client back to BMT without sounding confrontational.

Scenario 2: The Client Pushes Further

Client Says: "Oh, come on, I don’t have a contract with BMT—you don’t have to go through them. Just work with me directly, or quit BMT if it’s a problem."

Suggested Tutor Response: "I totally get where you’re coming from, and I’d love to keep tutoring you. The thing is, my contract with BMT is pretty strict—it’s not just about you having a contract, but about my obligations to them. Even if I quit BMT, I’d still be legally barred from working with any of their clients, including you, for 12 months afterward. I’d have to drop all my current clients and not work with any of them during that time, which just isn’t practical for me. I’d rather keep things smooth and professional by sticking with BMT—hope you understand!"

Why This Works:

• Acknowledges the client’s perspective to maintain rapport.
• Explains the personal impact (e.g., losing all clients for 12 months), showing it’s not just a company rule but a real limitation.
• Reinforces commitment to professionalism while gently declining.

Scenario 3: A Client Offers a Different Role

Client Says: "How about you become our full-time homeschool teacher instead of just tutoring through BMT?"

Suggested Tutor Response: "That’s a really generous offer, and I’m honored you’d think of me for that! My contract with BMT actually prevents me from taking on any expanded roles—like homeschooling or coaching—with their clients unless BMT approves it in writing first. I’d need to run it by them, but for now, I’m happy to keep supporting you through our regular tutoring sessions!"

Why This Works:

• Keeps the tone positive and appreciative.
• Highlights the contract’s scope (covering more than just tutoring).
• Leaves room for BMT involvement if the client pursues it further.

Referral Clients

Tips for Handling Poaching Requests

1. Stay Positive: Always thank the client for their interest—it keeps the relationship strong even when you say no.
2. Cite the Contract: Mention your agreement with BMT as the reason, not personal preference, to keep it objective.
3. Redirect to BMT: Suggest continuing through BMT or checking with BMT if they push for alternatives.
4. Report It: Per the contract, let BMT know within 48 hours if a client proposes working outside the agreement or offers a referral. This protects you and keeps everything transparent.
5. Know the Stakes: Violating the contract could mean hefty penalties (e.g., $4,000 per client plus lost revenue) or even legal action. It’s not worth the risk!

What If a Client Gets Upset?

If a client reacts negatively, stay calm and professional: "I’m really sorry if this is frustrating—I’d love to keep working with you through BMT because I value our sessions. The contract is just there to keep things fair for everyone involved." If they persist, let BMT handle it—your job is to tutor, not negotiate around the rules.

Final Note

Sticking to the contract keeps your work with BMT sustainable and hassle-free. If you’re ever unsure how to respond, reach out to BMT for guidance. We’re here to support you in delivering great tutoring while protecting our shared business.